Return policy

At zoneven, customer satisfaction is always our top priority.

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by zoneven are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.


7 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.


Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-zoneven products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Shipping & Returns

We are extremely confident in our product quality and our service, which is why we have one of the most flexible refund policies in the industry.

If you are not satisfied with your purchase, no matter the reason, you are guaranteed a full refund, within 90 days of purchase. 

Personalized handmade items do take a bit of extra time and care to make, but rest assured it will be worth it! It takes us about 2-4 days to craft the hanger, and then 14-19 days for shipping. So the total time for delivery is 16-23 days. 

Orders above $59.99 include free shipping.

Orders under $59.99, shipping is $6.99 

Common Questions

We are proudly manufactured in New York, USA from 100% American sourced steel.

Our medal hangers can hold over 40 medals. It can fit even more depending on how tightly together you're willing to place the medals. 

Each medal hanger has pre-drilled holes and comes with screws and drywall anchors, so you don't have to go searching for any extra material. Installation is very simple and takes only a few minutes. 

Our medal hangers are 18 inches in width and 12 inches in height.