Shipping Policy

Receiving Time = Processing Time + Shipping Time

NOTICE ABOUT LOGISTICS DELAYS

Due to the global epidemic of COVID-19 , countries have regulated air routes, resulting in tight air transportation resources and serious warehouse overstock. The delivery time of all packages has been adjusted, most will be delayed for 3-5 working days, some regions may be much longer.

As the extended coronavirus lockdowns and the impact of severe weather in New South Wales and Victoria, customers may experience some delays amid spike in Australia Post volume.

Due to the hurricane Ida damage and safety concerns, shipments to Louisiana and Mississippi are expected to be delayed by 3-5 days (Packages sent after August 20 will be affected).

We will continue to pay attention and notify the latest news. If you have any questions, please email us at [email protected]

PROCESSING TIME

The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

WHAT IS THE PROCESSING TIME?

The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. It normally takes 2-5 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 3-7 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.

SHIPPING TIME

We have 3 different shipping methods:
Standard Shipping: 15-30 business days
Fast Shipping: 8-12 businesss days
Air Shipping:3-7 businesss days

*The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.
*For Express Shipping: Possible tariffs and other possible related costs are borne by the customers

ABOUT TAX

Kindly note that all packages are shipped from zoneven Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.

NOTE:

Your order may be split up into multiple shipments and shipped at varied times if it contains multiple items. You will receive a shipping notification for each package that ships separately. If you have any questions, please contact customer service at [email protected]

Shipping & Returns

We are extremely confident in our product quality and our service, which is why we have one of the most flexible refund policies in the industry.

If you are not satisfied with your purchase, no matter the reason, you are guaranteed a full refund, within 90 days of purchase. 

Personalized handmade items do take a bit of extra time and care to make, but rest assured it will be worth it! It takes us about 2-4 days to craft the hanger, and then 14-19 days for shipping. So the total time for delivery is 16-23 days. 

Orders above $59.99 include free shipping.

Orders under $59.99, shipping is $6.99 

Common Questions

We are proudly manufactured in New York, USA from 100% American sourced steel.

Our medal hangers can hold over 40 medals. It can fit even more depending on how tightly together you're willing to place the medals. 

Each medal hanger has pre-drilled holes and comes with screws and drywall anchors, so you don't have to go searching for any extra material. Installation is very simple and takes only a few minutes. 

Our medal hangers are 18 inches in width and 12 inches in height.